Shipping policy

Shipping Policy

At Bright Fibre UK, we want your fibres and subscription boxes to arrive safely and on time. Below you’ll find all the important details about our shipping process.

🌍 Where We Ship

We currently ship to:

  • United Kingdom

  • USA

  • Canada

  • Norway

  • Australia

  • New Zealand

💰 Shipping Costs

Location

Shipping Cost

Free Shipping Threshold

UK

£4 (up to 2kg)

Free on orders over £25

USA

£16 (up to 2 kg)

Free on orders over £100

Canada

£15 (up to 1 kg)

Free on orders over £80

Europe

£10 (up to 2 kg)

Free on orders over £50

Norway

£15 (up to 2 kg)

Free on orders over £80

Australia

£15 (up to 1.5 kg)

Free on orders over £100

New Zealand

£15 (up to 1 kg)

Free on orders over £80


  • Shipping costs are calculated at checkout based on your location and order size.

  • All orders are sent via tracked delivery for your peace of mind.

🚚 Carriers & Delivery Method

  • We primarily use Royal Mail Tracked Delivery and Evri Tracked.

⏱ Processing Times

  • Small orders: usually dispatched within 2–4 business days.

  • Larger orders: may take up to 7 business days to process.

📦 Subscription Boxes

  • Payments for subscription boxes are taken on the 7th of each month.

  • Boxes are shipped between the 10th–18th of each month so that subscribers worldwide receive their surprise boxes around the same time.

🛃 Customs & Import Duties

  • For international orders, customers are responsible for any customs charges, import duties, or taxes required by their country.

  • If a parcel is refused at customs and returned to us, please contact us within 14 days. A refund will be issued minus postage costs.

🔄 Refunds, Returns & Damages

Refund requests

  • Must be made within 14 days of receiving your order.

  • Items must be returned undamaged within 30 days to qualify for a refund.

Damaged items

  • Please return the damaged item.

  • You will receive a refund for that item (minus postage) or a replacement.

Lost parcels

  • If your order is lost due to courier fault, please let us know.

  • We will replace and resend your order at no extra cost.

Refused or returned parcels

  • If a parcel is refused or returned, customers must contact us within 14 days.

  • A refund will be issued minus postage costs.

✨ If you have any questions about shipping, please contact us at brightfibreuk@gmail.com